Frequently Asked Questions
Find answers to common questions about our Japanese fashion collections
Are your products authentic?
Yes, every item at Solaris Japan is 100% authentic, sourced directly from authorized manufacturers and reputable distributors in Japan.
How do Japanese sizes compare to US/EU sizes?
Japanese sizing typically runs smaller. We recommend checking the specific size chart on each product page or sizing up if you are between sizes.
Do I have to pay customs duties or import taxes?
International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the customer.
Can I cancel my order after it has been placed?
Orders can be cancelled within 24 hours of placement, provided they have not yet been processed for shipment.
How do I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and Apple Pay for a secure checkout experience.